Shipping and Returns
Shipping Times
Please allow 2-3 business days for order processing and then a further 3-10 business days for regular shipping.
Postage Costs
Free shipping Australia wide for purchases over $100.
Flat rate $15 Australia wide postage for orders under $100
Refund Policy
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Lingerie, underwear and adult toys are not eligible for any type of return due to hygiene regulations.
Additional non-returnable items:
Gift cards
To complete your return, we require a receipt or proof of purchase.
Return Policy
Due to the intimate nature of our products, we are unable to accept returns or exchanges on toys, lingerie, or personal items unless the product is faulty or damaged upon arrival.
Faulty or Damaged Items
If your item arrives damaged or is not working as intended, please contact us within 30 days of delivery at info@thepleasureroom.com.au. We’ll happily arrange a replacement, refund, or store credit.
To assist us, please include:
- Your order number
- A brief description of the issue
- A photo or video showing the fault
Change of Mind
For hygiene and safety reasons, we do not accept returns or offer refunds for change of mind on adult toys, lingerie, or personal care products.